Domestic Freight Management
Wayfind manages the commercial and operational layer across your domestic freight network. That means taking responsibility for how your carriers are selected and managed, how your invoices are validated, and how your freight costs and performance are reported and improved over time.
We work as either the dedicated management layer for your freight function, or alongside your existing team to add the governance and oversight that internal resources alone cannot always maintain.
Carrier Strategy and Procurement
We assess your freight profile and build the right carrier mix for your requirements. That includes selecting carriers across freight types, geographies, and service levels, negotiating commercial terms, and structuring the network to perform consistently rather than by default
Rate Management and Commercial Governance
Carrier rate structures accumulate complexity over time. We manage your rate cards, review them against market benchmarks, and ensure the commercial terms your business agreed to are the ones being applied.
Freight Audit and Cost Control
Every invoice is validated against your agreed rates and conditions before it reaches you. Discrepancies are identified and disputed on your behalf. You receive one consolidated invoice across all carriers and shipments.
Transport Management System (TMS)
We provide access to a fully integrated TMS platform connected to over 300 Australian carriers. It gives you real-time visibility across all shipments, automates consignment creation, and integrates with your existing ERP or WMS. Consignment creation time is reduced significantly and all freight activity is visible from one place.
Performance Management and Reporting
We track carrier performance against agreed service levels and provide regular reporting aligned to your business cycle. You have a clear and consistent view of how your freight network is performing and where it can improve.
Customer Service and Account Management
A single point of contact for all freight-related queries, escalations, and day-to-day support. We handle communication with carriers on your behalf and keep you informed at every step.
Chain of Responsibility (CoR) Compliance
We support your obligations under Australian Chain of Responsibility legislation by maintaining carrier compliance documentation, monitoring accreditation, and flagging gaps before they become exposure
Continuous Improvement & Optimisation
We review your freight network on an ongoing basis. As your business changes, as carriers change, and as the market moves, we identify where adjustments are needed and implement them without disruption to operations.